Most of our are products are meticulously made to order, which means we create your piece after your order has been placed. At this time, please expect your orders to ship within 4 to 6 weeks for orders within the U.S.
Duties and Taxes
For shipments within the US, Nima Local Shop will handle any customs and duty payments on your behalf.
We currently ship to the USA and Mexico only. We are unable to deliver to PO Boxes. Any orders to a PO Box address will be canceled and a refund will be issued.
We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with the original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork or was packed into more than one box and you would like to return your whole order, please contact firstname.lastname@example.org Please note, we're unable to process exchanges.
You have 28 days from receipt of your order to return an unwanted item to us for a full refund.
Receiving your refund
We aim to process your return within seven working days of receipt into our warehouse. You will receive an email confirmation once your return has been received and your refund completed.
Your refund will be made via your original method of payment. We advise that it may take five to 10 working days for the funds to be reflected in your account.
Please note: returns are not processed over the weekend or bank holidays.
We are unable to offer exchanges on any purchases. If you wish to change your item(s), you will need to return your order for a refund and a new order will be raised.
Made-to-order items are non-returnable.
Canceling an order
We cannot take further payment for additional items, or issue refunds for detractions once your order has been placed. As such, we are unable to make any amendments to your order.
There is a very limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact email@example.com
For Made-to-order items, you may cancel your order up to 48 hours after placing it. After this, a 50% cancellation fee will be deducted from the original order value.